Took a month to repair my car, but kept me informed me every 3 days which was good, good repairs even washed it and polished my car so looking good as new.
I can't comment on their repair ability yet but the phone service is abysmal. Waiting 15 minutes listening to how good they are and how my call is really important to them, then I get a message saying extention 203 isn't available. I didn't ask for that, I just wanted to speak to reception. I call back again and I'm now number 2 in the queue again. Forget it.Update !I now can comment on their ability, and it is as equally dire as their customer service. Had my car for 5 weeks, I even showed them the part that was faulty, and they still failed to repair it, and replaced the wrong part. I'm sorry I have to give them any stars at all.
17 weeks they have had my husband's car after a non fault accident he is only getting it back tomorrow because of several complaints to the insurance company because when he complained to Brooklands they weren't interested.At one point he was left without a courtesy car because the insurance wouldn't fund it any longer so we had to borrow one from Brooklands after much hassle. Time rolled on and we were going away to Scotland so we had to go in the totally unsuitable seat ibiza 1.0 they provided. While there a stag ran out on the road and we hit it damaging the grill and bonnet slightly. (The stag was fine)If we'd had our own car which we should have had at this point we would have just paid to have the minor damage repaired but no because it's their car we have had through go to the insurance company.They told him tthat his car would be ready last Friday he got half way there (40 mile trip) and they rang to say it wasn't now ready.He refused to fetch it after that as you can understand so they are bringing it back tomorrow. Today they ring him and say we will bring your car back tomorrow but if you don't pay the 350 excess for the minor damage to the seat now you are not having your own car back. When I ring to pay them she takes the card details and then says it's gone through without even saying how much she is taking then gets all rude when I ask her.Yet to see the repair job. Don't recommend them at all. Appalling customer service.
Decent enough; they did good work that did take a while (probably due to parts). Communication was a bit unclear at times but they did go the extra mile when I turned up unexpectedly to collect our car (miscommunication on both sides).
When I collected the car i noticed straight awsy the bonnet was misaligned. This had passed their pre delivery inspection. Further inspection has reviewed repair work they have said they were doing and claimed have done turns out not to have been carried out. Very disappointed.
Brooklands Auto Body Centre is a UK Car Repair based in Lincoln, East Midlands. Brooklands Auto Body Centre is located at Kingsley Rd, Lincoln LN6 3TA, UK.
Please contact with Brooklands Auto Body Centre using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Brooklands Auto Body Centre opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Car Repair in Lincoln
You Might Also Consider